Articles on: Gift Card

I have not received my gift card, what can I do?

You have created a personalized gift card on, but it has not arrived at the e-mail address you have indicated.

There may be different causes:

The most likely cause is that the mail has been blocked. Check the spam/unwanted mail folder.
The indicated email has an error or a security block. In this case, please contact us as soon as possible, writing to and indicating the email address you used for the purchase. We will send you a copy of the card.

If you are experiencing any problems downloading the card or your gift card is incomplete, please contact us at

Updated on: 01/07/2024

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