I have not received my gift card, what can I do?
You have created a personalized gift card on hotelbreak.com/en/offer-a-gift-card, but it has not arrived at the e-mail address you have indicated.
There may be different causes:
The most likely cause is that the mail has been blocked. Check the spam/unwanted mail folder.
The indicated email has an error or a security block. In this case, please contact us as soon as possible, writing to info@hotelbreak.com and indicating the email address you used for the purchase. We will send you a copy of the card.
If you are experiencing any problems downloading the card or your gift card is incomplete, please contact us at info@hotelbreak.com.
There may be different causes:
The most likely cause is that the mail has been blocked. Check the spam/unwanted mail folder.
The indicated email has an error or a security block. In this case, please contact us as soon as possible, writing to info@hotelbreak.com and indicating the email address you used for the purchase. We will send you a copy of the card.
If you are experiencing any problems downloading the card or your gift card is incomplete, please contact us at info@hotelbreak.com.
Updated on: 01/07/2024
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