• How to Cancel or Modify a Hotelbreak Booking

  I need to cancel my booking. What can I do? To cancel your reservation, please, contact us at info@hotelbreak.com, indicating your reservation number. You can also contact us via chat, Messenger, or Instagram. Once your reservation is canceled, the amount paid will be refunded to the same payment method used. If you paid for your experience, either fully or partially, with wallet credit, we will refund the amount to your wallet, and you can use it on a futurePopular

• Why Don't I See My Wallet Among the Payment Options?

  If the option to pay with your wallet does not appear on the payment page, it is because the hotel offering the experience has chosen not to accept this payment method. In this case, you will need to look for an experience at another hotel or use a traditional payment method. To see which experiences you can book using wallet credit, use the filters on hotelbreak.com, and select "Wallet friendly". The page will update to show all the experiences that can be paidPopular

• How far in advance can I book?

  You can book an experience from 90 days in advance until midday the same day, depending on the hotel and type of experiences. For spa experiences, massages, Balinese beds or morning experiences, such as brunches and breakfasts, you can only book up to midnight the day before. Some spas may ask for more days in advance to organize the schedule; in this case, you will see the day as unavailable on the hotelbreak calendar.Some readers

• The date I want to reserve is not available, what can I do?

  The date I want to reserve is not available There are different reasons for a date to be unavailable for booking: The hotel does not offer service on that day The hotel is sold out for the day. You are trying to book too early. How you can solve it In the first case, check the details of the experience or look at the calendar to see if it is an experience available only on certain days of the week (for example, it is only open on Sundays). Otherwise, consider that each hotelbreak eSome readers

• We are a group and there is not enough availability, what can I do?

  For large groups or if there is no availability for all participants, email info@hotelbreak.com. We will unlock more access so you can enjoy the experience. If the hotel is full that day, we can advise you on a similar experience.Some readers

• Can I add more people to my booking?

  Absolutely! To add more people to your reservation, write to info@hotelbreak.com or through the chat or social networks Messenger or Instagram with your reservation information. Please indicate in your email the reservation locator and the number of people you want to add. We would also need to know if they are adults or children. When adding people to the booking, it will be necessary to charge the amount corresponding to these new participants. This proportionalFew readers

• I haven't received the confirmation for my hotelbreak reservation, what can I do?

  The confirmation email takes very little time to be sent. If you have not received it, please follow these steps: Check if your credit card has been charged (if not, the experience has not been booked and you will have to try again). Check your Junk or Spam folder. If you have paid the reservation and the confirmation is not in spam, write us at info@hotelbreak.com, indicating the email you have used for the reservation. We will check for errors and resend yoFew readers

• What I need to bring with me the day of the experience?

  In order to access the hotel facilities, you will need to bring with you: The confirmation email you received from hotelbreak. * The DNI / NIE / Passport of each of the participants. In some spas, the use of a cap and flip-flops is required. Check your confirmation email to see what's required. * IMPORTANT: The confirmation email is the one we send you after you have chosen the day of your experience on hotelbreak.com. GIFT CARDS ARE NOT VALID FOR DIRECT HOTEL ACCESS. If you have rFew readers