Q: What is a Day Pass?

A day pass is a type of experience that allows access to hotel pools for one day, without having to stay at the hotel. When you book a day pass, you reserve the right to enjoy all the facilities and services listed in the experience description. These usually include the hotel's swimming pools, hammocks, and in most cases, food and/or beverages. Some day passes may include in the price more details, such as access to the spa, a reserved Balinese bed and more services up to the all-inclusive day passes. Why book a day pass with hotelbreak At <a href="httsp://www.hotelbreak.com">hotelbreak</a>, we are the leaders in day pass promotion in Spain. We started offering day passes at Mallorca's all-inclusive resorts in 2019. Today, you can find on our website more than 900 hotels all over Spain with thousands of day passes, all different. Besides the most renowned hotels in Mallorca, such as HM Hotels, Iberostar, Meliá, Kimpton, Castillo Son Vida, and Hospes Maricel, you will also find many day passes in rural hotels, agrotourisms, and charming hotels in the interior of the island. Other provinces with many day pass options in hotelbreak are Ibiza, Tenerife, Gran Canaria, Madrid, and Barcelona. All without the need to be a client of the hotel or stay overnight.

Q: How far in advance can I book?

You can book an experience from 90 days in advance until midday the same day, depending on the hotel and type of experiences. For spa experiences, massages, Balinese beds or morning experiences, such as brunches and breakfasts, you can only book up to midnight the day before. Some spas may ask for more days in advance to organize the schedule; in this case, you will see the day as unavailable on the hotelbreak calendar.

Question 1

How to Cancel or Modify a Hotelbreak Booking

Accepted Answer

I need to cancel my booking. What can I do?

To cancel your reservation, please, contact us at info@hotelbreak.com, indicating your reservation number. You can also contact us via chat, Messenger, or Instagram.

Once your reservation is canceled, the amount paid will be refunded to the same payment method used. If you paid for your experience, either fully or partially, with wallet credit, we will refund the amount to your wallet, and you can use it on a future booking.

Until when can I cancel my reservation for free?

Most reservations can be canceled up to 24 hours before the day of the experience. For example, if your experience is booked on July 22nd, you can cancel no later than 8:00 am on July 21st.

Some hotels may have different cancellation policies, requiring more advance notice or being non-refundable. You can find the cancellation policy applicable to your reservation in your confirmation email.

Can I modify my Hotelbreak booking?

Yes! To change the date of your reservation, please contact info@hotelbreak.com or write us through the chat or the social networks Messenger or Instagram with your reservation information.

We will ask you for the reservation locator and the new date.

You will also be able to modify the number of participants by adding or removing people from the reservation.

Please note that the price may change. In case of a higher price, we will charge the difference to

Question 2

Why Don't I See My Wallet Among the Payment Options?

Accepted Answer

If the option to pay with your wallet does not appear on the payment page, it is because the hotel offering the experience has chosen not to accept this payment method.

In this case, you will need to look for an experience at another hotel or use a traditional payment method.

To see which experiences you can book using wallet credit, use the filters on hotelbreak.com, and select "Wallet friendly". The page will update to show all the experiences that can be paid for with accumulated wallet credit and are available for redeeming a hotelbreak gift card.

Question 3

What is a Day Pass?

Accepted Answer

A day pass is a type of experience that allows access to hotel pools for one day, without having to stay at the hotel.

When you book a day pass, you reserve the right to enjoy all the facilities and services listed in the experience description. These usually include the hotel's swimming pools, hammocks, and in most cases, food and/or beverages. Some day passes may include in the price more details, such as access to the spa, a reserved Balinese bed and more services up to the all-inclusive day passes.

Why book a day pass with hotelbreak

At hotelbreak, we are the leaders in day pass promotion in Spain. We started offering day passes at Mallorca's all-inclusive resorts in 2019. Today, you can find on our website more than 900 hotels all over Spain with thousands of day passes, all different.

Besides the most renowned hotels in Mallorca, such as HM Hotels, Iberostar, Meliá, Kimpton, Castillo Son Vida, and Hospes Maricel, you will also find many day passes in rural hotels, agrotourisms, and charming hotels in the interior of the island.

Other provinces with many day pass options in hotelbreak are Ibiza, Tenerife, Gran Canaria, Madrid, and Barcelona. All without the need to be a client of the hotel or stay overnight.

Question 4

How far in advance can I book?

Accepted Answer

You can book an experience from 90 days in advance until midday the same day, depending on the hotel and type of experiences.

For spa experiences, massages, Balinese beds or morning experiences, such as brunches and breakfasts, you can only book up to midnight the day before. Some spas may ask for more days in advance to organize the schedule; in this case, you will see the day as unavailable on the hotelbreak calendar.

Question 5

We are a group and there is not enough availability, what can I do?

Accepted Answer

For large groups or if there is no availability for all participants, email info@hotelbreak.com. We will unlock more access so you can enjoy the experience.

If the hotel is full that day, we can advise you on a similar experience.

Question 6

The date I want to reserve is not available, what can I do?

Accepted Answer

The date I want to reserve is not available

There are different reasons for a date to be unavailable for booking:

The hotel does not offer service on that day
The hotel is sold out for the day.
You are trying to book too early.

How you can solve it

In the first case, check the details of the experience or look at the calendar to see if it is an experience available only on certain days of the week (for example, it is only open on Sundays).

Otherwise, consider that each hotelbreak experience has a limited number of places and may require a little advance notice to ensure you get the best experience.

If the day you are trying to book is a very special day for you, feel free to write to info@hotelbreak.com or via chat or social media Messenger or Instagram. We will do our best to find an experience that matches what you are looking for.

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